Política de Privacidad de Sonata Custom
1. Introduction
At Sonata Custom, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share the personal information you provide to us through our website, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD) y la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
2. Data controller
The data controller of your personal data is:
- Sonata Custom
- Email: sonatacustom@gmail.com
If you have any questions or concerns regarding the processing of your personal data, you can contact us using the contact details provided.
3. Personal data we collect
We collect the following personal data when you use our services or interact with our website:
- Identification data: First name, last name, email address.
- Access data: Username and password for your account.
- Contact data: Information you provide when contacting us through contact forms or comments.
- Transaction data: Information about purchases made, products bought, shipping address, and billing data.
- Reviews and ratings: Evaluations and comments about the products purchased.
4. Purposes of data processing
The personal data we collect will be processed for the following purposes:
- Account management: Create and manage your user account on our website.
- Order processing: Manage your purchases, process payments, and ship the products purchased.
- Customer support: Respond to inquiries and requests made through contact forms.
- Product reviews: Allow you to leave comments and ratings on the products purchased.
- Sending commercial communications: Send offers, promotions, and updates related to our products and services (if you have given your consent for this).
5. Legal basis for data processing
The processing of your personal data is based on the following legal grounds, in accordance with the GDPR:
- Consent: The consent you give us when creating an account, leaving comments, or receiving commercial communications.
- Performance of a contract: For managing your purchase, shipping products, and other services related to commercial transactions.
- Legitimate interests: To improve our products and services, and to manage our business relationship.
In the case of commercial communications, we will only send you information if you have given your explicit consent.
6. Data retention period
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected. Specifically:
- Account data: As long as you keep your account active on our website.
- Order data: For as long as necessary to process and complete the purchase, as well as to comply with tax and commercial obligations (minimum of 5 years).
- Contact data and reviews: For the duration of our business relationship, and until you exercise your right to cancel or delete your account.
Once the data is no longer necessary, it will be deleted or anonymized in accordance with our retention policy.
7. User rights
In relation to your personal data, you have the right to:
- Access: Obtain confirmation about whether we are processing your personal data and access it.
- Rectification: Request the correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Restriction of processing: Request the restriction of the processing of your data in certain circumstances.
- Objection: Object to the processing of your personal data in certain cases, such as for direct marketing.
- Portability: Request the transfer of your personal data to another controller, where applicable.
If you wish to exercise any of these rights, you can send us a request via the email address mentioned above.
8. Data security
We take the necessary security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure passwords, and other protective technologies, following best security practices.
9. Use of cookies
This website uses first-party and third-party cookies to enhance your browsing experience, personalize content, and perform statistical analysis. You can configure your browser to reject all or some cookies. If you continue to use this site without changing your cookie settings, we understand that you accept their use.
10. International data transfers
In some cases, your personal data may be transferred to countries outside the European Union. In these cases, we will take appropriate measures to ensure that the transfer complies with legal requirements and protects your rights, using standard contractual clauses or choosing providers that are part of international data protection frameworks.
11. Changes to the privacy policy
We reserve the right to update this privacy policy to reflect legislative, jurisprudential, or interpretative changes from the Spanish Data Protection Agency. We will inform you of any significant changes affecting the processing of your personal data through a notice on our website or via other contact methods.
12. Contact information
If you have any questions or concerns about this privacy policy or the processing of your personal data, please feel free to contact us via email at: sonatacustom@gmail.com.